At CTR Shoe Shop, we take pride in delivering high-quality trekking, sports, formal, and safety shoes.

We request you to carefully check size, style, and product details before placing an order.

 

1 .No Direct Returns – A return will not be automatically accepted. Customers must raise a request within the return period.

2. Return Request – To request a return, please email us at ctrshoeshop@gmail.com (or your chosen email) with your order ID, reason for return, and product images.

3. Approval Required – Our team will review your request and approve/reject it as per policy. Returns without prior approval will not be accepted.

4. Eligibility – Returns are only applicable in the following cases:

• Wrong product received

• Manufacturing defect

• Size exchange (if available)

5. Condition of Product – The product must be unused, unworn, and in original packaging with tags intact.

6. Timeline – Return requests must be raised within 3 days of delivery. Once approved, the product must be shipped back within 7 days.

7. Shipping – Return shipping charges will be borne by the customer (unless product is defective/incorrect).

8. Refund/Exchange – After inspection, refund or exchange will be processed within 7–10 working days. Refunds will be issued to the original payment method only.

 

•Products purchased during clearance sale or discount offers.

•Customized or special-order items.

•Products without original packaging or with visible signs of use. 

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⚠️ Note: CTR Shoe Shop reserves the right to reject any return request if the product does not meet the above conditions.